Refund policy

We have a 20-day notification policy, which means you have 20 days after dispatch of your item to request a replacement or refund if your item is defective or broken on arrival.

To be eligible for a replacement or refund, you will need to retain the original packaging and item and supply images of the damaged packaging and item. You’ll also need the receipt or proof of purchase.

Please note that this store does not have to give a return, replacement or refund if a customer simply changes their mind about a product.

Also, as each item is unique,
- We will offer a replacement or refund at our discretion.

- We retain the right to replace a broken item with as similar an item as we can make.

To start a claim for a replacement or refund, you can contact us at michael.apte@gmail.com.

You can always contact us for any replacement or refund question at michael.apte@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items).

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
Once we’ve reviewed your information on the defective or damaged item we'll let you know if the refund was approved or not. If approved, we will pay your refund to your nominated account. Please remember it can take some time for your bank or credit card company to process and post the refund too.